Year: 2021

HEAL® Prepare Toolkit: Culture – Why it Matters

When a harm event occurs, organizational culture can determine whether a care team member feels safe admitting a mistake or speaking up in that moment. Leadership sets and models expected behaviors that reduce harm events and mitigate the degree of harm when events do occur. This webinar provides an overview of leadership actions, tools and …

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HEAL®: A Better Way Forward After Harm Events

At Constellation®, we believe that there is a better way to move forward after a patient harm event, a way that creates a path to healing for everyone involved. Our HEAL℠ program aims to replace silence, doubt, fear and frustration with an honest, human-centered acknowledgement of what happened, its impact, and what to expect next. …

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