Communicating After Harm Events: Applying Learnings to Real-Life Scenarios
RECORDED: April 13, 2022
When a harm event occurs in a health care setting, all those affected need to receive immediate, accurate and empathetic communication from the care team. Clinicians and care teams must be ready to communicate in the crucial moments after an event and then in follow-up conversations over days, weeks or even months.
This webinar discusses best practices, provides coaching tools and shares learnings from real-life communications following a harm event.