July 12, 2018

Creating Respectful Care Teams

We live in uncivil times. Bad behavior is on display everywhere— in the news, on our daily commutes, in line at the grocery store. The medical environment is no different. Rudeness, intimidation and bullying have long been identified as problems in the health care workplace. More than just an irritation, however, recent studies have shown that health care providers’ bad behavior can negatively affect patient outcomes and increase liability risk. Further, it may increase staff turnover and reduce patient satisfaction.