Wednesday, March 16, 2022 | 12:00 PM CST
Event Response: Fact Finding Using Cognitive Interviewing
Cognitive interviewing (CI) is a method of interviewing witnesses to help improve the quality of fact-finding and analysis after a harm event. This webinar will provide an overview of the CI process, outline the five components of the interview and provide tools and resources for health care organizations to use this method to learn and improve team performance.
- Understand what cognitive interviewing is and the importance of using this method in event response to improve the quality of fact-finding and analysis.
- Identify the five optimal components in conducting cognitive interviews.
- Acquire the tools to teach others the basic skillset of cognitive interviewing.
Monica Chadwick, BSN, RN, LNCC, CPHRM
Sr. Risk Consultant, Regional Team Lead
Monica brings over 30 years of experience as a registered nurse and over 15 years of claim and medical professional liability experience as a Senior Risk Consultant and Regional Team Lead for Constellation. In her role, Monica provides consultative, educational services on risk mitigation and best practices and strategies to senior living care teams and organizations. Monica has extensive experience in this segment; she was an in-house legal nurse consultant for a large firm defending skilled nursing facilities and served as a risk consultant for a risk consulting firm representing senior living communities across the country.
Brenda joined Constellation in 2021 as a Risk Consultant. Prior to Constellation, Brenda worked as a litigation nurse for a medical malpractice firm in Nebraska. Having worked in large health care systems and small, privately owned physician clinics for over 35 years, Brenda is a trusted advisor to Constellation’s customers in all areas of MPL risk management. Brenda believes when health care organizations have healthy, happy and engaged care teams, it carries over to the patient and senior living resident experience.