HEAL® Prepare Toolkit: Communicating After Harm Events
RECORDED: March 24, 2021
After a harm event occurs, patients/residents and families need immediate, accurate and compassionate communication. Care teams must be ready to communicate in those crucial first minutes after an event, and then in follow-up conversations over days, weeks, or even months. This webinar will help care teams prepare for an honest dialogue after harm events to maintain trust with the patient/resident, facilitate partnership in ongoing care, and give care teams peace of mind.