Wednesday, March 24, 2021 | 12:00 PM CST
HEAL® Prepare Toolkit: Communicating After Harm Events
After a harm event occurs, patients/residents and families need immediate, accurate and compassionate communication. Care teams must be ready to communicate in those crucial first minutes after an event, and then in follow-up conversations over days, weeks, or even months. This webinar will help care teams prepare for an honest dialogue after harm events to maintain trust with the patient/resident, facilitate partnership in ongoing care, and give care teams peace of mind.
This webinar will provide information enabling you to:
- Learn how to facilitate a culture of open and compassionate communication when things go wrong.
- Identify the preparation necessary before communicating after harm events.
- Understand what to say to patients/residents and families, how to say it and how to manage difficult questions.
Traci Poore, JD, CPHRM
Sr. Risk Consultant
With her strong background in medical liability law, Traci is invaluable in helping clients in times of question or crisis, no matter how simple or complex the risk management situation may be. Traci believes that alleviating areas of risk for policyholders gives them the ability to practice with confidence, knowing Constellation has their back and will support them in their care of patients.
Karie Minaga-Miya, RN, JD, CPHRM
Sr. Risk Consultant
With degrees in both nursing and law, plus more than 30 years in health care and risk management in hospital, clinic and other health care settings, Karie brings a strong combination of expertise to her role. Her combined legal, nursing and administrative experience puts her in an ideal position to help policyholders address risk and safety issues, as well as work with them on early intervention to help avoid malpractice claims, and deal with issues around disclosure, error prevention and much more.