HEAL® Prepare Toolkit: Culture – Why it Matters
RECORDED: February 10, 2021
When a harm event occurs, organizational culture can determine whether a care team member feels safe admitting a mistake or speaking up in that moment. Leadership sets and models expected behaviors that reduce harm events and mitigate the degree of harm when events do occur.
This webinar provides an overview of leadership actions, tools and resources to set course to measure, improve, monitor and sustain your organizational culture.