Does Your Organization Follow Best Practices for Documentation?

Documentation not only serves as a defense against allegations of malpractice but is also a primary mechanism for communication among the entire care team.

How Quality Documentation Can Reduce Harm and Support Care

The quality of documentation is a critical factor in reducing harm and supporting care in the event of a malpractice claim or lawsuit.

How to Support Clinicians and Team Members Involved in a Harm Event

Harm events, malpractice claims and lawsuits can drain the passion and compassion of even the most confident health care professional.

Three Steps to Improve, Learn and Heal After a Harm Event

While every harm event may be unique on the surface, there are common fundamental steps that can help organizations improve, learn and heal.

Does Your Organization Follow Best Practices for Investigating a Harm Event?

Investigating a harm event rapidly and thoroughly allows for earlier insight into the contributory causes and identification of preventive measures to avoid recurrence.

Does Your Culture Support Harm Event Reporting?

To respond effectively in the first crucial moments after a harm event, care teams need both a system for early reporting and a culture that supports it.

Taking Action to Close the Loop on Diagnostic Error: Virtual Collaborative

Accurate and timely diagnosis depends nearly as much on the health care team and systems as it does on the diagnosticians themselves.

How Transparency, Accountability & Learning Can Improve Diagnosis

Diagnostic errors affect an estimated 12 million Americans each year and likely cause more harm than all other medical errors combined.

Why You Need a Communication Go Team

How care teams react in the first crucial moments after a harm event determines whether we preserve trust, communicate, learn and improve.