Taking Action to Close the Loop on Diagnostic Error: Virtual Collaborative

Accurate and timely diagnosis depends nearly as much on the health care team and systems as it does on the diagnosticians themselves.

How Transparency, Accountability & Learning Can Improve Diagnosis

Diagnostic errors affect an estimated 12 million Americans each year and likely cause more harm than all other medical errors combined.

Why You Need a Communication Go Team

How care teams react in the first crucial moments after a harm event determines whether we preserve trust, communicate, learn and improve.

Five Ways to Improve Care Team Performance

National Patient Safety Awareness Week, March 14-20, 2021, is an annual event to promote awareness about patient/resident safety and showcase safety initiatives.

How to Measure and Sustain a Safety Culture

Recognizing that culture is multifaceted and unique to every team, your organization should tailor and implement best practices from the models that most align with your needs.

Five Steps Leaders Can Take Now to Improve Organizational Culture

Culture determines whether care team members admit mistakes and ask for help, whether they feel safe speaking up about unsafe conditions, or whether they feel supported in bringing forth new process ideas.

A Better Way Forward After Harm Events

HEAL® helps care teams prepare for harm events before they happen. When a harm event does occur, HEAL offers a better way forward with transparency, compassion and a goal of early resolution.

How to Respond After a Harm Event

Partnering with Constellation® soon after a harm event can help diminish the ripples of hurt that can follow an adverse event and get involved care team members the support they need.

Webinar Rewind

This webinar outlines the principles and core services of the HEAL program, including how to prepare for harm events through assessment, training and consultation.