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Constellation’s Clinician Peer Support Program can help clinicians navigate uncertainty following a harm event by connecting them with a peer who will listen to their concerns and help them navigate the process.
Harm events and malpractice claims can drain the passion and compassion of even the most confident clinician. Here’s how Constellation can help.
After a harm event, what most people really want to hear is “I’m sorry.” Saying it can begin to build trust, not only with patients, senior living residents and families, but also among care team members.
Empathetic communication conveyed with accuracy should happen immediately after a harm event. Here are our best practices.
Cognitive interviewing is a framework that can be used to interview those involved in a harm event with the goal of improving the fact-finding after an event.
In recognition of Patient Safety Awareness Week, March 13-19, Constellation would like to salute and thank all the health care teams who work so tirelessly to provide safe care during these very difficult times.
When care team members feel psychologically safe sharing concerns, they are more likely to speak up about safety issues.
Early reporting and early intervention after harm events have many benefits for patients and senior living residents, their families, and care teams.
Diagnostic errors are frequent, costly and largely preventable. Learn how Constellation and SIDM are collaborating with health care organizations to close the loop on diagnostic error.