How to Help Clinicians Navigate Uncertainty Following a Harm Event 

Constellation’s Clinician Peer Support Program can help clinicians navigate uncertainty following a harm event by connecting them with a peer who will listen to their concerns and help them navigate the process.

Why Supporting Clinicians After a Harm Event is Beneficial for Us All

Harm events and malpractice claims can drain the passion and compassion of even the most confident clinician. Here’s how Constellation can help.

Why Saying Sorry Is Important When Communicating About a Harm Event

After a harm event, what most people really want to hear is “I’m sorry.” Saying it can begin to build trust, not only with patients, senior living residents and families, but also among care team members.

Communicating After a Harm Event: Best Practices

Empathetic communication conveyed with accuracy should happen immediately after a harm event. Here are our best practices.

How to Improve Fact-Finding after a Harm Event Using Cognitive Interviewing

Cognitive interviewing is a framework that can be used to interview those involved in a harm event with the goal of improving the fact-finding after an event.

Patient Safety Awareness Week: Communicating After a Harm Event

In recognition of Patient Safety Awareness Week, March 13-19, Constellation would like to salute and thank all the health care teams who work so tirelessly to provide safe care during these very difficult times.

Three Steps to Build Psychological Safety in Health Care

When care team members feel psychologically safe sharing concerns, they are more likely to speak up about safety issues.

How Reporting Harm Events Early Brings Faster Resolution, Lowers Cost and Promotes Healing

Early reporting and early intervention after harm events have many benefits for patients and senior living residents, their families, and care teams.

How to Close the Loop on Diagnostic Error

Diagnostic errors are frequent, costly and largely preventable. Learn how Constellation and SIDM are collaborating with health care organizations to close the loop on diagnostic error.