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Recognizing that culture is multifaceted and unique to every team, your organization should tailor and implement best practices from the models that most align with your needs.
Culture determines whether care team members admit mistakes and ask for help, whether they feel safe speaking up about unsafe conditions, or whether they feel supported in bringing forth new process ideas.
HEAL® helps care teams prepare for harm events before they happen. When a harm event does occur, HEAL offers a better way forward with transparency, compassion and a goal of early resolution.
Partnering with Constellation® soon after a harm event can help diminish the ripples of hurt that can follow an adverse event and get involved care team members the support they need.
This webinar outlines the principles and core services of the HEAL program, including how to prepare for harm events through assessment, training and consultation.