Working together, we can turn health care challenges into opportunities to reduce risk. We’re committed to providing value and peace of mind to health care professionals through data-driven insights on the factors that drive medical professional liability (MPL) risk and to coach your organization through patient harm events.

Our responsive team includes a diverse set of health care backgrounds—nurses, attorneys, educators, plus organizational, regulatory and communication experts, and more. With decades of experience, we’re here to answer your questions, address issues, share malpractice claim data and offer informed solutions. Because we believe good care is good business.

Contact us at RiskTeam@ConstellationMutual.com

Our team of risk consultants are here for you when you need help managing any issue, large or small. Whether it’s timely advice on a patient harm event or help assessing your risks, our consultants bring years of expertise and knowledge on a broad range of issues.

Risk consultation

Our consultants are available by email, phone or virtual meetings to advise, counsel and help you problem solve. Whether you’re thinking proactively before harm occurs, or whether you’re strategizing to improve after something unexpected happened, our goal is to be your partner to minimize risk. We can bring an MPL lens to help you fix gaps and stay up to date on best practices with the aid of in-depth, focused evaluations of risk practices at policyholder organizations. Our customized assessments help identify areas of risk and create actionable plans to help you fix gaps and stay up-to-date on best practices. Our recommendations can help you improve your clinical operations, minimize your risk, implement best practices and more.

Advice anytime with Bundled Solutions

After business hours or anytime, policyholders can sign in and search online in our Bundled Solutions, which include comprehensive resources for trending hot topics like OB Risk Solutions, Preventing Diagnostic Error or Basic Risk Management. Policyholders can sign in to find sample policies and procedures, plus a wealth of resources to help improve processes, bolster patient safety and minimize risks.

Take one of our online and mobile self-assessments to help you identify potential gaps in best practices across your organization. Topics include clinics, long-term care, emergency department and more. Based on your responses, our consultants can help you identify action plans to address your most pressing issues.

Preparing for harm events with our HEAL® Prepare Toolkit

The HEAL® Prepare Toolkit is a comprehensive, multi-year program that prepares health care providers and teams for patient harm events. We know that unexpected outcomes, mistakes, and harm events are inevitable. How we react in the first crucial moments determines whether we preserve trust, communicate, learn and improve. Our Prepare Toolkit will help assess your team’s readiness and then help you build best practices.

Harm events can cause ripples of hurt—for patients, care teams, and the organization. HEAL helps your organization prepare for harm events so you can respond quickly and effectively HEAL includes access to assessments, best practices, samples and coaching to get your organization up to best practices on the following:

  • Culture–Enhancing patient safety culture, implementing just culture principles and increasing staff engagement in harm event reporting
  • Event Response–Responding to harm events quickly to accomplish thorough investigations
  • Communication–Engaging in immediate and ongoing open and empathetic communication with patients and families
  • Moving Forward–Mitigating similar risk in the future and ensuring your care teams are supported

We analyze client claim data to highlight the claim-triggering allegations so you can understand the occurrence and costs involved. We don’t stop there —our team creates tools and resources to help you prevent risks on the top MPL claim drivers. Sign in to access available risk reports on hospital, nursing, emergency department claims and more.

Our analytics team works closely with our risk consultants to analyze claim data for valuable insights and more:

  • Identification of hidden areas of clinical vulnerability and financial loss
  • Benchmarking comparisons between peers
  • Drill-downs into areas of vulnerability to gain a deeper understanding of causal factors
  • Data-informed risk interventions and actionable risk mitigation strategies
  • Customized reports are available to policyholders with adequate claim history

At Constellation®, we see the stress, long hours, paperwork, and near-impossible schedules that physicians and health care teams endure on a daily basis. We’re committed to supporting physicians and other health care professionals in their efforts to be healthy and stay connected to their personal and professional mission and purpose.

Policyholders can sign in to access the WellBeing Center to find a broad range of relevant and timely resources tailored specifically to health care professionals.  You can find short self-assessments, book recommendations, videos and support communities.  The road to wellbeing isn’t always easy, but we’re committed to helping you get there.