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Designing Good Follow-Up

A new lens on diagnostic error magnifies the leader's role in creating follow-up systems that work.
By Lori Atkinson, RN, BSN, CPHRM, CPPS and Trish Lugtu, MS, CPHIMS

A 54-year-old woman involved in a car accident presented to her local emergency department (ED) with complaints of left arm and shoulder pain. The ED physician examined her, ordered X-rays—which he read as negative—and diagnosed a soft tissue injury and shoulder strain.

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We've changed our name!  Award-winning Brink® magazine is now Common Factors™, a better reflection of our goal to bring our readers data, insights and ideas—the common factors that come together to help you create healthy care teams and a healthy bottom line.

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Common Factors™ is our risk and patient safety magazine, published two times a year. Available in print and online, Common Factors delves into cutting-edge, complex risk prevention topics—helping you find the common factors that connect good care with good business.