Podcast Episode: Where to Start

When a harm event or unanticipated outcome occurs, the first step an organization should take is to report the event.

Early reporting has many benefits—primarily, doing so introduces the four core services of HEAL^®: Clinician Peer Support, risk consultation, communication assistance, and an expert case review.

These services provide benefits to your organization that will boost provider wellbeing, improve processes, strengthen relationships, and accelerate insights, all beginning with one easy step.

“We want our [policyholders] to reach out to us anytime. […] With a near miss, it could be no big deal, but it could be potentially catastrophic for the involved health care team member. We want to offer peer support.

We also want to help the facilities with communication and the support relative to communication is different. With the near miss, the focus would be between the involved health care team members and the health care team and administration. Because a lot of times there is finger pointing. […] And we really want to shift the focus to ‘Let’s shift the process’ so that this is unlikely to ever happen again.”

Shelly Davis, Director of Early Intervention at Constellation

Good care. Good business.

Listen to our Good Care Good Business podcast episodes to learn more about our HEAL program. Our team of experts discuss a variety of topics related to supporting your care teams and reducing risk in your practice when it comes to the biggest drivers of medical professional liability claims.