Presenter bio: Michelle works collaboratively with clients, proactively and in trying times, supporting their health care teams so they can continue delivering great care. Prior to joining MMIC in 2014, Michelle served 10 years as Risk Manager / Patient Safety Officer /Compliance Officer for Fort Madison Community Hospital. Early on in Michelle’s health care career, she became known as someone others could rely on to remain calm and collected in stressful situations. Being a resource and helping clients work through challenges is truly one of her favorite roles. She’s often on-site to provide education, allowing her to engage every level of the organization in defining their role in providing safe, quality processes to best serve their patients. Michelle has participated with the data analytics team at Constellation to analyze claim experience to learn valuable insights. From these lessons learned, Michelle has been a key contributor to the development of content specifically designed to address the process gaps helping clients avoid similar situations that could put patients at risk.