Webinar Date & Time: Wednesday, December 11, 2019 Noon – 1:00 pm Central
Michelle Kinneer, PHD, JD, MSN, RN, CPHRM, CHPC, CHC, Constellation Risk and Patient Safety Education Manager, and Heather Meyer, MBA, RN, C-LNC, CHSP, CPHRM, Constellation Sr. Risk and Patient Safety Consultant
Some complex care situations require more—more time, energy and resources. These complex situations can be tricky because they involve care for patients or residents who present unexpected challenges, requiring unanticipated time and resources which puts added pressure on care teams. This interactive webinar using Microsoft Teams, will use real-world, teachable moment scenarios and invite your participation to discuss strategies to deal with them.
Objectives: This interactive webinar will provide you with the knowledge to:
1. Identify how a lack of advance workflow planning, team coordination, standardized processes and clear communication contribute to dissatisfaction for patient, resident and care team members, patient and resident injury, malpractice claims, decreased productivity, and poor business performance.
2. Employ teamwork skills and tools to effectively prepare for and manage complex care situations.
3. Implement standard workflow processes and use advance planning tools for complex care situations including obstetrical care and chronic pain management.
To register, go to Team Strategies for Complex Situations