Webinars On-Demand

The Costs of Incivility: What We Do and Say Matters

CATEGORY: On Demand, Webinars
RECORDED: January 12, 2022
Dr. Laurie Drill-Mellum, Chief Medical Officer Emerita and Betty VanWoert, RN, BSN, CPHRM

Incivilityrude behavior, reluctance to assist, negative comments, lack of respectwe’ve all witnessed it or have been subjected to it in the health care environment. These behaviors undermine a culture of safety, negatively influence the patient experience, affect team performance and impact your bottom line.

This webinar will help senior leaders and clinicians understand the costs and business impacts of incivility and identify steps to promote a respectful culture and mutual support for all health care team members