The HEAL® Prepare Toolkit: Moving Forward

A crucial, but often overlooked, element in Communication and Resolution Programs is helping your organization move forward. While each harm event may be unique, there are common fundamentals to help organizations improve, learn and heal. This includes implementing best practices, sharing lessons learned, supporting the emotional health of teams, and managing claims and lawsuits if they arise. This webinar will help care teams by outlining best practices for moving forward after a harm event. 

This webinar will provide information enabling you to:

  1. Create and execute action plans to mitigate future risk plus manage claims and lawsuits if they arise.
  2. Implement methods to share learnings across the organization for performance improvement.
  3. Identify strategies to support the emotional health of care team members involved in a harm event.
Constellation® Presenters

Heather Meyer, MBA, BSN, RN, C-LNC, CHSP, CPHRM
Sr. Risk Consultant and Midwest Regional Team Lead

Heather Meyer has worked in health care for over 35 years. She was Emergency/Trauma RN and leader who also  has extensive health care leadership experience and over 15 years working in claim and risk management across various health care settings.

Heather brings a breadth of insight and a keen understanding of the inherent risks within the complex setting of health care. She applies this extensive professional experience in helping health care professionals and organizations reduce their medical professional liability risks while helping them move forward with confidence. Every day, Heather helps others problem solve risk management concerns—offering advice and recommendations to help clients take actions to reduce their medical professional risk exposures.

Monica Chadwick, RN, BSN, LNCC, CPHRM
Sr. Risk Consultant and West Regional Team Lead

Monica Chadwick brings nearly 30 years of experience as a registered nurse and over 15 years of claim and medical professional liability experience. In her role, Monica provides consultative, educational services to health care providers.

Drawing on her medical experience and claim background, she helps educate health care professionals on claim prevention. Monica believes that being on the prevention side of the equation is rewarding because she can help to reduce provider risk and increase patient safety.

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