The Importance of Communication in Mitigating Fall Risk

Our analysis of Constellation® malpractice claims reveals that fall-related injuries are the fourth most frequent driver of harm events and claim losses. One of the key contributing factors is communication breakdown with patients, residents and families and among the care team.

In this webinar we will share learnings from our claim analysis, discuss the underlying contributing factors of fall-related injuries and outline risk mitigation strategies for improvement.


  1. Outline the most common contributing factors related to patient and resident falls.
  2. Explore the role of communication in all aspects of mitigating fall risks.
  3. Apply risk strategies to reduce and mitigate fall-related injuries.
Constellation Presenters

Betty VanWoert, RN, BSN, CPHRM
Sr. Risk Consultant

Betty brings valuable clinical experience in women’s health, neonatal nursing, and case management service to individuals experiencing complex diagnosis, severe injury, high risk pregnancy, or premature birth.

Betty helps health care organizations, care teams and clinicians reduce and mitigate the most frequent and costly medical professional liability risks. She enjoys the opportunity to influence positive culture and high-reliability practices in health care—understanding first-hand how both compassionate, proactive risk management and HEAL® benefits care teams and those they serve.

Monica Chadwick, RN, BSN, LNCC, CPHRM
Sr. Risk Consultant, West Regional Team Lead

Monica brings over 30 years of experience as a registered nurse and over 15 years of claim and medical professional liability experience. In her role, Monica provides consultative, educational services to health care clinicians and care teams.

Drawing on her medical experience and claim background, she helps educate health care professionals on risk mitigation best practices and strategies.

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