Podcast Episode: Why Culture Matters

HEAL® is about more than just managing potential harm events. The program prioritizes patient/resident safety, provides learning opportunities, and helps to foster an accountable culture. These are ambitious goals! There’s a great deal to be gained by committing to culture change – it can help reduce harm events and lessen the negative impacts when they do occur.

Culture is the foundation that determines whether your care team members will admit when they’ve made a mistake, whether they will ask for help when they need help, whether providers feel safe to speak up about unsafe conditions, [and] whether team members feel supported in bring new processes and ideas.

It really starts with leadership being willing to make that commitment … to continuously work on culture, and that [they] are going to put resources and thought and time into culture. Foundation is part of everything [they] do.

Emily Clegg, Senior Director of Risk Mitigation and Response at Constellation
Good care. Good business.

Listen to our Good care. Good business. podcast episodes to learn more about our HEAL program. Our team of experts discuss a variety of topics related to supporting your care teams and reducing risk in your practice when it comes to the biggest drivers of medical professional liability claims.

On-Demand Webinar: HEAL® Prepare Toolkit: Culture – Why it Matters

This webinar provides an overview of leadership actions, tools and resources to set course to measure, improve, monitor and sustain your organizational culture.