Preventing and Responding to Diagnostic Errors: Transparency, Accountability and Learning

Diagnostic errors affect an estimated 12 million Americans each year and likely cause more harm than all other medical errors combined. An analysis of Constellation® malpractice claims reveals that diagnostic errors are frequent, costly and preventable.

Join us to learn about how our collaboration with industry experts will offer you additional tools and resources that can help your organization improve diagnosis and respond better to harm events.

This webinar will provide information enabling you to: 

  1. Recognize that diagnostic errors cause substantial preventable harm and unintentional ripples of hurt.
  2. Explore how the core skills of transparent communication and accountability can both improve diagnosis and respond effectively to diagnostic errors.
  3. Describe the essential elements of a Communication and Resolution Program (CRP) such as HEAL® and the factors that make CRPs successful.


Laurie Drill-Mellum, MD, MPH
Chief Medical Officer, Constellation

Laurie Drill-Mellum, MD, brings over 30 years as a practicing physician to help guide Constellation’s work of supporting health care organizations in order to free physicians and other clinicians to focus on their mission: to help, to heal and to serve. An MD with a master’s degree in public health, she brings a physician’s perspective as well as that of patients and family members in Constellation’s efforts to promote patient safety and mitigate risk.

Dr. Drill-Mellum’s passion for, and background in, the studies of culture, behavior, leadership and integrative medicine fuel her commitment and drive in serving the mission of Constellation. She reminds us of, and provides insights to, health practitioners’ perspectives, challenges, and lives; she is a fierce advocate for the wellbeing of those practicing medicine on the front lines of care and the critical importance of supporting them when they’ve been involved in a patient-harm event. Preventing these events and mitigating harm once they occur is the core of her dedication to her work.

Thomas H. Gallagher, MD
University of Washington, Professor and Associate Chair, Department of Medicine; Professor, Department of Bioethics and Humanities; Director, UW Medicine Center for Scholarship in Patient Care Quality and Safety

Dr. Thomas H. Gallagher is a general internist who is a Professor in the Department of Medicine at the University of Washington, where he is Associate Chair for Patient Care Quality, Safety, and Value.

He is also a Professor in the Department of Bioethics and Humanities. He also is Executive Director of the Collaborative for Accountability and Improvement, an organization dedicated to advancing the spread of Communication and Resolution Programs. Dr. Gallagher’s research addresses the interfaces between healthcare quality, communication, and transparency. Dr. Gallagher received his medical degree from Harvard University, Cambridge, Massachusetts, completed his residency in Internal Medicine at Barnes Hospital, Washington University, St. Louis, and completed a fellowship in the Robert Wood Johnson Clinical Scholars Program, UCSF.

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