We believe there’s a better way to move forward in the wake of an unanticipated outcome, a way that creates a path to healing for everyone involved. Our HEAL® program replaces silence, doubt, fear and frustration with an honest, human-centered acknowledgement of what happened, its impact, and what to expect next.

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What’s New

Whitepaper: Reporting Harm Events Early

Our collaborative research with Candello (a division of CRICO) shows that early reporting leads to a shorter case life cycle and decreased expenses.

Leveraging Newfound Clarity: A Constellation and Candello Collaboration

Constellation is honored to be featured in Candello's Illuminating Value: Frontline Stories of Data-informed Change report.

How to Improve Fact-Finding after a Harm Event Using Cognitive Interviewing

Cognitive interviewing is a framework that can be used to interview those involved in a harm event with the goal of improving the fact-finding after an event.