Programs for responding to harm events in healthcare, often known as Communication and Resolution Programs (CRPs), are being rapidly adopted in multiple care settings. Yet it can be challenging to implement a CRP in an effective and highly reliable way. In this webinar, Dr. Tom Gallagher discusses the fundamental elements of a highly reliable CRP, shares tools and resources that are available to help organizations with CRP implementation, and discusses opportunities to join other organizations committed to CRP in a learning community.