How Reporting Harm Events Early Brings Faster Resolution, Lowers Cost and Promotes Healing
New, collaborative research from Constellation and Candello, a Division of CRICO
Early reporting leads to a shorter case life cycle and decreased expenses
Harm events can be a devastating and heart-wrenching experience for physicians and care team members. At Constellation, we have seen case after case where past experience demonstrated that if health care teams would report harm events earlier, the unintended painful consequences could be mitigated.
To validate these observations, we joined forces with Candello, a Division of CRICO, to evaluate the magnitude of potential benefits of early reporting. Specifically, was there a significant impact on the “life cycle”—the time from assertion to closing of a case—and would early intervention impact expenses?
When a harm event that became a claim or suit was reported early, the research found a statistically significant reduction in both expenses and the life cycle of a case.
Recognizing and accounting for the variability of region, analysis year, case type and clinical severity of the patient’s injuries, a 25% decrease in average expenses and a 3.4% decrease in average time to closure was observed when a case was reported early.
“In this era of clinician shortage and transactional care—leading to burnout, poor experience for all involved, as well as increasing costs—the practice of early reporting and prompt event investigation is critical to the future of care itself.”Dr. Laurie Drill-Mellum, MPH, Chief Medical Officer Emerita, Constellation
Early intervention is beneficial for all
At Constellation, we’re creating a better way forward after harm events—a way that can preserve relationships, promote communication and ultimately improve everyone’s experience.
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