BECareful Who Is Requesting Payment or Your Password

Learn how to implement best practices to help protect your organization from Business Email Compromise.

Reducing Diagnostic Error in the Emergency Department

Diagnostic errors are the most frequent risk that clinicians working in the ED face and are primarily triggered by clinical judgment factors during the initial assessment.

How to Improve Diagnosis in the Emergency Department 

Diagnostic errors in the emergency department are frequent, costly and often preventable.

How to Help Clinicians Navigate Uncertainty Following a Harm Event 

Constellation’s Clinician Peer Support Program can help clinicians navigate uncertainty following a harm event by connecting them with a peer who will listen to their concerns and help them navigate the process.

Why Supporting Clinicians After a Harm Event is Beneficial for Us All

Harm events and malpractice claims can drain the passion and compassion of even the most confident clinician. Here’s how Constellation can help.

Why Saying Sorry Is Important When Communicating About a Harm Event

After a harm event, what most people really want to hear is “I’m sorry.” Saying it can begin to build trust, not only with patients, senior living residents and families, but also among care team members.

Communicating After a Harm Event: Best Practices

Empathetic communication conveyed with accuracy should happen immediately after a harm event. Here are our best practices.

How to Improve Fact-Finding after a Harm Event Using Cognitive Interviewing

Cognitive interviewing is a framework that can be used to interview those involved in a harm event with the goal of improving the fact-finding after an event.

Patient Safety Awareness Week: Communicating After a Harm Event

In recognition of Patient Safety Awareness Week, March 13-19, Constellation would like to salute and thank all the health care teams who work so tirelessly to provide safe care during these very difficult times.