2022

When a harm event occurs in a health care setting, all those affected need to receive immediate, accurate and empathetic communication from the care team. Clinicians and care teams must be ready to communicate in the crucial moments after an event and then in follow-up conversations over days, weeks or even months. This webinar discusses […]

Cognitive interviewing (CI) is a method of interviewing witnesses to help improve the quality of fact-finding and analysis after a harm event. This webinar provides an overview of the CI process, outlines the five components of the interview and provides tools and resources for health care organizations to use this method to learn and improve team

Being a witness to, a part of, or the cause of an unexpected outcome that resulted in harm to a patient or resident—even if all standards of care were met—can be a devastating and heart-wrenching experience for physicians and care team members. Exacerbating the pain, malpractice claims may arise years later, and unresolved grief and