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Clinicians under the stress of litigation may see fewer patients, disrupt care team cohesion or leave the practice—actions that lower productivity, raise costs and detract from team and patient satisfaction. Constellation’s Clinician Peer Support Program (CPSP) can help clinicians facing a harm event, claim or lawsuit by connecting them with a peer who will listen […]

When a harm event occurs in a health care setting, all those affected need to receive immediate, accurate and empathetic communication from the care team. Clinicians and care teams must be ready to communicate in the crucial moments after an event and then in follow-up conversations over days, weeks or even months. This webinar discusses

Cognitive interviewing (CI) is a method of interviewing witnesses to help improve the quality of fact-finding and analysis after a harm event. This webinar provides an overview of the CI process, outlines the five components of the interview and provides tools and resources for health care organizations to use this method to learn and improve team

Being a witness to, a part of, or the cause of an unexpected outcome that resulted in harm to a patient or resident—even if all standards of care were met—can be a devastating and heart-wrenching experience for physicians and care team members. Exacerbating the pain, malpractice claims may arise years later, and unresolved grief and

Incivility—rude behavior, reluctance to assist, negative comments, lack of respect—we’ve all witnessed it or have been subjected to it in the health care environment. These behaviors undermine a culture of safety, negatively influence the patient experience, affect team performance and impact your bottom line. This webinar will help senior leaders and clinicians understand the costs

In our analysis of Constellation® malpractice claims, communication breakdowns are a contributing factor in over one-third of harm events, accounting for almost 40% of costs. Communication breakdowns among the clinical care team represent almost half of those claims and result in diagnostic errors, surgical errors and improper medical treatment. This webinar outlines how to help your