On Demand

After a harm event occurs, patients/residents and families need immediate, accurate and compassionate communication. Care teams must be ready to communicate in those crucial first minutes after an event, and then in follow-up conversations over days, weeks, or even months.  This webinar will help care teams prepare for an honest dialogue after harm events to […]

When a harm event occurs, organizational culture can determine whether a care team member feels safe admitting a mistake or speaking up in that moment. Leadership sets and models expected behaviors that reduce harm events and mitigate the degree of harm when events do occur. This webinar provides an overview of leadership actions, tools and

At Constellation®, we believe that there is a better way to move forward after a patient harm event, a way that creates a path to healing for everyone involved. Our HEAL℠ program aims to replace silence, doubt, fear and frustration with an honest, human-centered acknowledgement of what happened, its impact, and what to expect next.

In our analysis of Constellation malpractice claims, surgical allegations are #1 in occurrence and #2 in cost. Watch this webinar discussion of our clinical analysis where we identify the underlying contributing factors to surgical patient harm and outline strategies for improvement.

This webinar will guide the practice through different methods and ways for the practice to be more effective in reimbursement negotiations and discussions with payers, including: 1. What healthcare providers need to understand for the future (changes in legislation, changes in programs, value reimbursement impact, etc.) 2. Tips for navigating the current landscape 3. What